The aim of our Compensation policy is to give our position on all claims for service failure compensation.

You can apply for compensation if:

• we fail to carry out repairs you have reported within a reasonable time, or
• your home is unfit to live in because of poor conditions.

We will also consider granting compensation for:

• service failures
• goodwill payments and goodwill gestures, and
• loss of facilities or damage to customers’ belongings.